Privacy Policy

Last updated: June 9, 2026

1. Introduction

Kazfen is a service operated by Whiskers Wardrobe LLC, a Wyoming limited liability company ("Kazfen," "we," "our," or "us"). We operate the website kazfen.com and provide roofing lead protection services for roofing contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

2. Information We Collect

We collect information that is voluntarily provided when using our services, including:

• Name, phone number, and email address
• Property address and location
• Roofing service details, including roof type, issue description, urgency, and job type
• Insurance claim or insurance-related information, when provided
• Preferred inspection timing and best contact time
• Messages and communications through our website, SMS, phone, and related communication systems

We also automatically collect certain technical information, including IP addresses, browser type, device information, and usage data when you visit our website.

3. How We Use Your Information

We use your information to:

• Help roofing companies respond to inbound roofing inquiries quickly
• Qualify quote requests, leak repair leads, storm damage inquiries, insurance-related inquiries, and inspection requests
• Route lead details to the appropriate roofing company team member or contact
• Schedule, confirm, or support roof inspection appointments when applicable
• Send SMS, email, phone, or other notifications related to roofing inquiries, follow-up, bookings, or service updates
• Prioritize urgent roofing inquiries for timely follow-up
• Improve our services, systems, and user experience
• Communicate with you about Kazfen and our services

4. SMS Communications

By submitting a phone number through a website, form, or other Kazfen-connected lead flow, you consent to receive SMS messages related to your roofing inquiry. These messages may include follow-up questions, appointment coordination, inspection timing, service updates, and related communications.

You can opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply. Message frequency varies based on your inquiry.

5. Automated Lead Qualification and Communication

Kazfen uses automated systems, including artificial intelligence, to help roofing companies contact, qualify, and route inbound roofing leads. These systems may help capture roofing details, ask follow-up questions, send SMS messages, support phone-based communication, and alert roofing teams. Conversation content, messages, and call details may be processed by third-party AI providers, including Anthropic, and may be stored to provide the service and improve service quality. Phone calls may be recorded for quality assurance, training, compliance, and service improvement purposes. Where required by law, you will be notified at the beginning of a call that it may be recorded.

6. Weather and Location Data

We may use location information to check weather conditions or severe weather alerts in a service area. This can help prioritize urgent roofing inquiries, including storm damage, active leaks, or weather-related roof issues. We may use third-party weather services, including Tomorrow.io and the National Weather Service, to obtain this data.

7. Information Sharing

We may share information with:

• The roofing company or contractor responsible for receiving and responding to the inquiry
• Service providers who help operate Kazfen, including communications, AI processing, scheduling, payment, email, hosting, analytics, and support providers
• Third-party services used to support communication, AI processing, scheduling, weather data, payment processing, email delivery, hosting, and related service operations, including providers such as Twilio, Anthropic, Stripe, Resend, Render, Google, Tomorrow.io, and the National Weather Service

We do not sell personal information to third parties for marketing purposes.

8. Data Security

We implement reasonable security measures to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data by contacting us at support@kazfen.com.

10. Your Rights

You may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications by replying STOP
• Withdraw consent for certain types of data processing where applicable

11. Third-Party Services

Our service may integrate with third-party providers, including Twilio for SMS and voice communications, Anthropic for AI processing of conversations, Google for scheduling, Stripe for payment processing, Resend for email delivery, Render for hosting, Tomorrow.io for weather data, and the National Weather Service for severe weather alerts. Each third-party service has its own privacy policy governing its handling of data.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of changes by posting the updated policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Whiskers Wardrobe LLC (operating as Kazfen)
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@kazfen.com

Website: kazfen.com